AuthHerb ships traditional Chinese medicines and health-related products to customers in the United States, Europe, and other supported international destinations.

Because international shipping may involve customs clearance, import taxes, and local regulatory requirements, the shipping method available to you may vary depending on your destination.

Whenever a duties-paid shipping option is selected, applicable import duties and taxes handled through that shipping service are prepaid. For duties-unpaid shipping, the recipient is responsible for applicable import charges and customs clearance.

Where We Ship

We currently ship to the United States, many European countries, and other supported international destinations.

Shipping availability may depend on the destination country, product, local import restrictions, carrier availability, and other regulatory or logistical factors.

If a shipping method is available for your destination at checkout, you may place an order using that available method unless otherwise stated.

Order Processing

Orders are prepared for shipment after payment has been successfully completed and the order has passed any required verification.

Processing time is separate from the estimated shipping transit time.

Orders placed on weekends, public holidays, or during periods of unusually high order volume may require additional processing time.

Once your order has been shipped, tracking information will be provided when available.

Estimated Delivery Times

Estimated delivery times shown on our website or at checkout are estimates rather than guaranteed delivery dates.

International delivery may be affected by:

  • Customs inspections and clearance procedures;
  • Local regulatory review;
  • Carrier delays;
  • Flight availability;
  • Weather conditions;
  • Public holidays;
  • Peak shipping periods;
  • Incorrect or incomplete recipient information; and
  • Other circumstances outside our reasonable control.

Customs clearance time is not included in any guaranteed delivery commitment unless expressly stated otherwise.

United States — Duties Paid Shipping

Orders to the United States are normally shipped using a duties-paid service.

Applicable import duties and customs charges handled through this shipping service are prepaid as part of the shipment.

Customers should not normally be required to pay additional import duties upon delivery.

In unusual circumstances, customs authorities or the shipping carrier may request additional information from the recipient in order to complete customs clearance. Customers are responsible for providing reasonable information requested for the lawful clearance and delivery of their shipment.

Europe — DDP and DDU Shipping Options

For supported European destinations, AuthHerb may offer both DDP (Duties & Taxes Paid) and DDU (Duties & Taxes Not Included) shipping options.

DDP — Duties & Taxes Paid

When you select a DDP shipping option, applicable import duties and taxes handled through the shipping service are prepaid.

You should not normally be required to make an additional customs duty or import tax payment before delivery.

DDP shipping does not prevent customs authorities from inspecting a shipment or requesting additional recipient information where required by law.

DDU — Duties & Taxes Not Included

When you select a DDU or other duties-unpaid shipping option, import duties, VAT, customs charges, clearance fees, brokerage fees, and similar destination charges are not included in the shipping price paid to AuthHerb unless expressly stated otherwise.

The recipient is responsible for paying any applicable charges imposed by customs authorities, tax authorities, postal operators, shipping carriers, or customs brokers.

These charges may include:

  • Import duties;
  • VAT or other applicable taxes;
  • Customs clearance fees;
  • Carrier brokerage fees;
  • Postal or carrier handling fees;
  • Storage charges caused by delayed customs clearance; and
  • Other charges associated with importing the shipment into the destination country.

By selecting a duties-unpaid shipping method, you acknowledge and accept responsibility for applicable destination import charges.

Other International Destinations

For most other supported international destinations, AuthHerb normally uses a duties-paid shipping service.

Applicable import duties and taxes handled through that shipping service are prepaid, and customers should not normally be required to pay additional import duties upon delivery.

However, customs and tax rules vary by country and may change. We therefore cannot guarantee that a government authority or carrier will never impose an unexpected charge, request additional documentation, or apply a different customs classification to an individual shipment.

Customs, Duties and Taxes

Customs rules, import taxes, and regulatory requirements differ between countries and regions.

For duties-paid shipping, AuthHerb arranges payment of the applicable import duties and taxes covered by that shipping service.

For duties-unpaid shipping, the recipient is responsible for all applicable import duties, taxes, customs charges, and clearance-related fees.

Charges collected directly by customs authorities, tax authorities, postal operators, carriers, or brokers are not controlled by AuthHerb.

AuthHerb cannot guarantee the amount of customs charges that may be imposed on a duties-unpaid shipment.

Customs Clearance and Recipient Cooperation

International shipments may be inspected or reviewed by customs, health, postal, or other regulatory authorities in the destination country.

Customs authorities or carriers may occasionally request additional information before releasing a shipment. This may include recipient identification, confirmation of the contents of the shipment, proof of purchase, contact information, or other information required under local procedures.

The recipient is responsible for reasonably cooperating with customs authorities and the shipping carrier and for completing any required recipient-side customs procedures within the requested timeframe.

Failure to respond to customs or carrier requests may result in delay, storage fees, return of the shipment, abandonment, or other consequences imposed by the relevant authority or carrier.

Customs clearance decisions are made by the relevant customs and regulatory authorities and are outside AuthHerb’s direct control.

Import Requirements for Medicines and Health-Related Products

Import requirements for medicines, traditional medicines, herbal products, and other health-related products vary by destination country and may change without notice.

International customers should ensure that the products they order may lawfully be imported for personal use in their destination country.

Customs or regulatory authorities may inspect, delay, restrict, return, or refuse individual shipments based on local laws, regulations, documentation requirements, quantity limits, product classification, or other regulatory considerations.

Availability of a shipping method at checkout does not constitute a guarantee that a shipment will be exempt from customs or regulatory review.

Tracking

Tracking information will normally be provided after your order has been dispatched where tracking is available for the selected shipping service.

Please allow time for the carrier’s tracking system to update after shipment.

International tracking may occasionally show limited updates while the parcel is moving between countries, undergoing customs clearance, or being transferred between international and local carriers.

Shipping Delays

Although we work with shipping providers to deliver orders as efficiently as possible, international delivery may occasionally take longer than originally estimated.

A delayed tracking update does not necessarily mean that a parcel has been lost.

If your shipment appears to be significantly delayed, please contact us with your order number so that we can review the tracking information and, where appropriate, request an investigation with the carrier.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address, recipient name, telephone number, email address, and any other information required for delivery and customs clearance.

Please review your shipping information carefully before placing your order.

If you notice an error after placing an order, contact us as soon as possible. We will attempt to correct the information where possible, but address changes cannot be guaranteed once an order has entered processing or has been handed to the carrier.

If a shipment is returned, delayed, or requires additional delivery because the customer provided an incorrect or incomplete address, additional shipping, customs, carrier, handling, or reshipping costs may be the responsibility of the customer where permitted by applicable law.

Refused, Unclaimed, or Customs-Returned Shipments

For duties-unpaid shipments, refusal to pay applicable import charges or failure to complete customs clearance does not automatically cancel the order or create an immediate right to a refund.

A shipment may be considered refused, unclaimed, or undeliverable if, for example:

  • The recipient refuses delivery;
  • The recipient does not collect the parcel;
  • The recipient does not respond to customs or carrier requests;
  • The recipient does not complete required customs clearance;
  • The recipient does not pay applicable duties, VAT, taxes, or carrier charges on a duties-unpaid shipment;
  • The shipping address is incorrect or incomplete; or
  • Delivery cannot be completed after reasonable delivery attempts.

If such a shipment is returned to AuthHerb, any refund will only be considered after the parcel has been physically returned to us and inspected.

Where permitted by applicable law, costs arising from the failed delivery may be deducted from any refund. These may include:

  • Original shipping charges;
  • Return shipping charges;
  • Customs duties or taxes;
  • Carrier return fees;
  • Brokerage or clearance charges;
  • Storage fees; and
  • Other costs directly associated with the failed delivery or return.

Please refer to our Returns & Refund Policy for the complete conditions applicable to returned orders.

Lost Shipments

If tracking indicates that a shipment may be lost, please contact AuthHerb with your order number.

We may need to open an investigation with the shipping carrier before determining whether a replacement, refund, or other resolution is appropriate.

Please note that carrier investigations may require additional information from the recipient.

Damaged Shipments

If your order arrives visibly damaged, please retain the product, shipping carton, internal packaging, shipping label, and any other relevant materials.

Contact us as soon as possible and provide photographs of the damaged parcel and products.

Please do not discard damaged products or packaging before contacting us unless doing so is necessary for safety.

Once the issue has been reviewed, we will provide appropriate instructions and, where applicable, arrange a replacement, refund, or other appropriate resolution.

Delivery Confirmation

Where carrier tracking records a shipment as delivered, the order will generally be considered delivered to the address provided with the order.

If tracking shows delivery but you cannot locate the parcel, please first check with household members, reception staff, building management, neighbors where appropriate, and the local delivery carrier.

If the parcel still cannot be located, contact us so that we can review the shipment and determine whether a carrier investigation is appropriate.

Changes to Shipping Services

Shipping routes, carriers, delivery methods, customs arrangements, and duties-paid services may change from time to time due to regulatory requirements, carrier availability, customs procedures, or operational conditions.

The shipping methods and charges displayed at checkout for your destination will normally represent the options currently available for that order.

Statutory Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict, or limit any mandatory consumer rights that cannot legally be excluded under applicable law.

Where mandatory consumer protection law provides rights or remedies that are more favorable than the terms of this policy, those mandatory rights will apply.

Contact Us

If you have questions about shipping, tracking, customs clearance, duties-paid shipping, or an existing order, please contact AuthHerb.

Please include your order number and, where relevant, your tracking number so that we can review your shipment more efficiently.